·       Shipping is made using the most appropriate Carrier service, related to the type of goods and Product shipping area. Indicatively, the shipment lead time by Courier / Air is from 7 to 15 working days.

 

·       For bulk quantity Orders, sent by Sea the shipment time is from 30 to 50 days.

 

·       Deliveries shall be made at the postal address provided by the Client when performing the purchase procedure and recorded in the Purchase Order. Therefore, Clients are responsible for the address provided. Sellers shall not be liable for any mistakes related to shipments or wrong delivery of products, due to mistaken or incomplete information provided by Clients when filling in their Purchase Orders.

 

·       Shipping policy provides delivery to the Client at the Street level. Carrier does not deliver items in apartments nor provide product installation services.

 

·       Customs duties may apply at the time of delivery. In such cases, the product data-sheet shall bear clear information on this issue. Customs policies vary considerably from Country to Country. Clients are kindly advised to contact their Country Customs Agency to verify if any ancillary tax or duty shall apply.

 

·       We shall not be deemed liable for any delays in shipment or deliveries due to national or local bank holidays, strikes, riots, natural disasters, accidents, theft, or robbery. 

 

·       Any delivery delays do not entitle the client to refuse the delivery of the products, nor to claim any sort of compensation or indemnity. 

·       Products can only be delivered to the Client or a person bearing the full confidence of the buyer and acting as Consignee on his behalf.

 

·       The Client or the Consignee shall check that packaging is pristine and clean at delivery time and that the Products received coincide with the ones listed in the relevant Purchase Order.

·       Risk of loss or damage to the goods, for reasons not attributable to the Seller, is transferred to the Client when the Client, or a third party by the Client designated and other than the Carrier, physically comes into possession of the good.

 

·       The Seller, shall not be liable for any damages to the products or for any shipment delays that occurred after the collection of the products by the Carrier.

 

·       Should the Client or the person acting as Consignee on behalf of the Client find that products have visible defects, such as the wrong number of packages, or lack of integrity of packaging, the Client or the Consignee shall immediately advise this by writing it in the shipment documents provided by the Carrier. Moreover, the Client or Consignee shall contact us on the platform and also by registered post within 3 (three) working days after the anomaly is found.